> TERMS AND CONDITIONS

VEHICLE RECEPTION

The customer declares that the vehicle is in a condition suitable for driving and maneuvering.

The company does not carry out a technical inspection or expert assessment of the vehicle at the time of reception.

Acceptance of the vehicle does not imply a comprehensive inspection of its exterior, interior, mechanical, electrical, electronic, or cosmetic condition.

Acceptance of the vehicle does not constitute approval or acknowledgment of its exterior, interior, mechanical, electrical, or administrative condition.

The customer must inform the company in advance of any relevant incident, malfunction, mechanical defect, usage limitation, or pre-existing damage that may affect the provision of the service. The customer must disclose any known mechanical, electrical, electronic, or functional defect that may affect the use of the vehicle. The company shall not be liable for incidents arising from undisclosed pre-existing defects.

The company may refuse the admission or continued storage of vehicles which, due to their mechanical condition, administrative status, structural condition, dimensions, or general state, may pose a risk to the facilities, other vehicles, users, or employees.

Any special request, reservation modification, authorization, date change, vehicle change, or instruction relating to the service must be communicated in writing by email or through the communication channels provided by the company. The company does not guarantee the correct execution of instructions communicated solely verbally, by telephone, or through third parties.

The company may rely on the information recorded in its computer systems and on written communications received. In the event of any discrepancy, such records shall prevail unless clear evidence to the contrary is provided.

When the delivery, collection, or use of the vehicle is carried out by a person other than the holder of the reservation or contract, a written authorization must be presented; otherwise, access to the vehicle will not be granted.

DOCUMENTATION AND KEYS

The customer must provide all documentation necessary for the provision of the contracted services.

Where required by the contracted service, the customer must hand over the vehicle keys.

The absence of mandatory documentation, expired documentation, or any administrative irregularity shall be the sole responsibility of the customer.

Any costs, penalties, immobilizations, or damages resulting from such circumstances shall be borne entirely by the customer.

The vehicle must have sufficient fuel or battery charge to allow internal maneuvering and any journeys necessary for the provision of the contracted services. Costs arising from insufficient fuel or battery charge may be charged to the customer.

For electric or plug-in hybrid vehicles, the battery level may vary during the storage period as a result of operational maneuvers, authorized journeys, or contracted services.

The customer declares that the vehicle has all legally required documentation and that such documentation will be available whenever necessary for the provision of the contracted services.

VEHICLE COLLECTION BY THIRD PARTIES

The company may request any documentation it deems necessary to verify the identity of the person collecting the vehicle.

The company shall not be liable for false, altered, or fraudulently obtained documentation presented by third parties.

AUTHORIZATION TO MOVE THE VEHICLE

The customer expressly authorizes the company to move the vehicle as many times as necessary for:

Internal parking organization
Space optimization
Provision of contracted services
Vehicle washing
MOT / Vehicle Inspection (ITV)
Repairs
Maintenance
Transfers to partner workshops
Any other action necessary for the proper execution of the requested services

Vehicle movements may take place both within and outside the company's facilities whenever necessary for the provision of the contracted services.

The customer expressly authorizes the company's authorized personnel to start, drive, park, and transfer the vehicle whenever necessary for the provision of the contracted services.

Unless the customer has contracted services requiring external journeys or has expressly authorized them, vehicle movements shall be carried out exclusively within the facilities or plots managed by the company.

The customer acknowledges and accepts that the vehicle may be parked at any facility, plot, or operational location managed by the company, whether owned by the company itself or by authorized third parties. This may involve transfers between different locations for organizational, logistical, operational, security, or space optimization reasons.

The company does not guarantee a maximum mileage during the vehicle's stay. Any mileage variations resulting from internal movements, transfers between facilities, or any other journey necessary for the proper provision of the service are expressly authorized by the customer and shall not give rise to any claim, compensation, or indemnity.

ITEMS LEFT INSIDE THE VEHICLE

The customer must remove cash, jewelry, documents, electronic devices, valuables, and any other personal belongings before handing over the vehicle.

The company does not act as custodian of any items left inside the vehicle.

The company shall not be liable for the loss, damage, disappearance, or theft of items left inside the vehicle.

COMPANY LIABILITY

The company shall only be liable for damages for which it is legally responsible under the applicable regulations.

The company's liability shall be limited to damages that are effectively proven.

The company shall not be liable where damages or losses arise from:

Force majeure or unforeseen circumstances
Extraordinary weather events
Acts of third parties
Actions of public authorities
Pre-existing vehicle defects
Mechanical or electrical failures
Normal wear and tear
Lack of maintenance
Hidden defects
The age of the vehicle
Components that are deteriorated, improperly secured, or previously damaged

The company shall not be liable for the loss, detachment, breakage, or deterioration of trims, moldings, plastic parts, badges, exhaust tips, covers, mirror glass, non-original accessories, or any other detachable or previously damaged components.

PRE-EXISTING DAMAGE

The company may photograph vehicles before, during, or after the provision of the service.

The absence of photographs by the company shall not imply any acknowledgment regarding the condition of the vehicle.

The company is under no obligation to photograph or document the condition of the vehicle at the time of reception.

Customers are advised to take comprehensive photographs of the vehicle when handing it over.

The customer shall be responsible for proving the existence of the damage, its extent, its absence at the time of vehicle handover, and its direct connection with the provision of the service.

The mere statement of the customer or third parties shall not constitute sufficient evidence of liability.

DAMAGE CAUSED BY THIRD PARTIES

The company shall not be liable for damage caused by third parties outside its organization where no direct legal liability of the company exists.

Where the responsible party can be identified, any claim must be directed against that third party or its insurer.

CLAIMS AND COMPLAINTS

Any incident or complaint must be reported to the company as soon as it is detected and, in any event, before leaving the premises.

Collection of the vehicle without immediately submitting a written report of an incident shall create a presumption that the customer accepted the apparent condition of the vehicle at the time of delivery, without prejudice to any statutory consumer rights.

The customer shall actively cooperate in the investigation of any incident.

Any claim must be accompanied by all available documentation and evidence.

The customer's mere statement shall not constitute sufficient proof of liability.

The company may inspect the vehicle, request additional information, and carry out any checks it deems necessary before making a decision.

REPAIRS

Where the company accepts liability, it reserves the right to determine:

The type of repair
The repair method
The repair workshop
Whether components will be repaired or replaced

Estimates, repairs, or work commissioned unilaterally by the customer without the company's prior written authorization shall not be accepted.

Scratches, scuffs, surface marks, minor impacts, or cosmetic defects with a maximum dimension of no more than 5 centimetres shall be considered minor damage and shall not give rise to any obligation on the part of the company to repair, compensate, or indemnify, unless wilful misconduct or gross negligence is duly proven.

The cost of an inspection or estimate is non-refundable if the customer does not accept the estimate provided. If accepted, such amount shall be deducted in full from the final cost of the repair or service performed.

VEHICLE INSPECTION SERVICE (ITV / MOT)

The company acts solely as a management and transportation intermediary.

The company does not guarantee a successful inspection result.

The company shall not be liable for defects identified during the inspection, hidden defects, required repairs, or any expenses arising from the inspection result.

All required documentation must be available and valid. Otherwise, the company may charge the customer for any administrative management costs incurred.

VEHICLE WASHING SERVICES

Vehicle washing is carried out using standard procedures commonly applied within the industry.

The company shall not be liable for damage resulting from:

Deteriorated paintwork
Defective repainting
Improperly secured components
Non-original accessories
Pre-existing wear and tear
Age-related deterioration

The company may apply an additional charge of up to €10 for excessively dirty vehicles.

The customer shall not be entitled to make claims regarding dirt or contamination accumulated on vehicles subject to an outdoor parking contract or reservation.

Vehicles parked in covered parking spaces or garages are not exempt from the accumulation of dust, environmental dirt, or airborne particles generated by vehicle traffic, the normal operation of the facilities, or external factors. The presence of such dirt shall not be considered an incident, service defect, or failure in the provision of the service and shall not give rise to any claim or compensation. Furthermore, the company shall not be obliged to clean or wash the vehicle for this reason unless such service has been expressly contracted.

Vehicle washes provided free of charge or as part of promotional offers are considered a commercial courtesy and may be suspended, limited, or not carried out for operational, weather-related, or other reasons without giving rise to any right to compensation.

BATTERIES, STARTING ASSISTANCE, AND MECHANICAL MATTERS

The company does not guarantee the battery charge level during the vehicle's stay.

The company shall not be liable for battery discharge resulting from the condition of the battery, the age of the vehicle, electronic systems, or prolonged periods of inactivity.

A prolonged stay of the vehicle at the company's facilities does not create any obligation to provide mechanical maintenance, preserve battery charge, monitor tyre condition, or supervise components subject to wear or ageing.

Battery charging, jump-start services, or battery replacement services may be invoiced separately.

The company will only perform basic battery disconnection procedures where they can be carried out safely and easily, without dismantling components, using special tools, or performing technical interventions.

AIRPORT TRANSFERS

Any times provided by the company are indicative only.

Transfers may be shared with other customers.

The customer is responsible for locating and attending the meeting point designated by the company for collection.

The customer must allow sufficient time before their flight.

The company shall not be liable for missed flights, connections, reservations, or services resulting from traffic delays, airport incidents, weather conditions, security checks, force majeure, or any circumstances beyond its reasonable control.

During periods of high occupancy, special operations, airport incidents, traffic congestion, or exceptional circumstances, normal transfer and vehicle delivery times may be extended without giving rise to any right to compensation or indemnity.

The maximum number of passengers per reservation is five. From the sixth passenger onwards, an additional charge per person shall apply.

PRICES AND PAYMENTS

The applicable rates shall be those published on the website or communicated to the customer at the time of booking.

All amounts include VAT unless expressly stated otherwise.

The prices displayed on the website (both for daily reservations and contracts) apply to motorcycles and passenger vehicles up to 5 metres in length. Vans, pick-up trucks, commercial vehicles, motorhomes, and similar vehicles shall be subject to additional surcharges ranging from 20% to 100%, depending on their size or vehicle category.

No payment made shall be refundable. If the contracted service cannot be provided, the company may issue a voucher for the corresponding amount, which may be used for the same contracted service, provided that such service remains available. The voucher shall be valid for a maximum period of one year from the date of issue.

SUBSCRIPTION CUSTOMERS

Subscription customers must notify vehicle arrivals and departures within the notice period required by the company through the designated communication channels.

Failure to provide prior notice may result in delays in vehicle delivery without any right to compensation.

The company reserves the right to review the pricing conditions applicable to customers who exceed 30 transfers per year or whose usage significantly exceeds that contemplated under the contracted plan.

For organisational, logistical, operational, or space optimisation reasons, vehicles contracted under a garage service may temporarily remain at other facilities or operational locations managed by the company for up to three days from the date of reception, without this constituting a breach of the contracted service or giving rise to any claim, compensation, or indemnity.

Subscription customers must leave the vehicle keys at the office together with the identification key tag provided by the company at the start of the contract. Failure to present this key tag when delivering or collecting the vehicle may result in the issuance of a replacement tag, the symbolic cost of which shall be charged to the customer.